Privacy Policy for Rachel Hanlon Mindset  Performance Coaching
This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. We are committed to ensuring the privacy and security of your personal information, and we encourage you to carefully read this policy to understand our practices.
1. Information We Collect
1.1 Personal Information
When you engage with our services, we may collect certain personal information, such as your name, email address, telephone number, and other contact details. We only collect personal information that you voluntarily provide to us or that is necessary to deliver our services.
Due to the nature of coaching, this may include sensitive information shared during sessions. All information is handled with strict confidentiality and stored securely.
1.2 Payment Information
If you make payments for our services, we may collect payment-related information, such as your credit card or other payment details. However, we do not store or retain any payment information ourselves. All payment transactions are securely processed by trusted third-party payment providers, and we do not have access to your sensitive financial data.
1.3 Usage Data
We may automatically collect certain information about your use of our services, including your IP address, browser type, operating system, and other technical data. This information is collected through cookies and similar technologies to help us analyse trends, administer the website, and improve our services.
2. Use of Information
2.1 Provision of Services
We use your personal information to deliver our coaching services. This includes communicating with you, scheduling sessions, providing resources, and responding to your enquiries.
2.2 Service Improvement
We may use anonymised and aggregated data to analyse trends, monitor engagement, and improve our services. This information does not identify you personally.
2.3 Marketing and Communication
With your consent, we may use your contact information to send you updates, newsletters, or information about our services. You can opt out at any time by following the unsubscribe instructions or contacting us directly.
3. Data Sharing and Disclosure
3.1 Service Providers
We may work with trusted third-party providers to support the delivery of our services. These providers will only access your information where necessary and are required to keep it confidential.
3.2 Legal Requirements
We may disclose your personal information where required by law or in response to valid legal requests, such as court orders or regulatory requirements.
4. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
5.1 Access and Correction
You can request access to the information we hold about you and request corrections if needed.
5.2 Data Portability
You can request a copy of your data in a structured, commonly used format.
5.3 Withdrawal of Consent
Where processing is based on consent, you can withdraw this at any time.
5.4 Erasure
You can request the deletion of your personal data in certain circumstances.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.